Please be aware that all customers must obtain a returns authorisation code before returning any faulty goods. To obtain an returns authorisation code please call our customer services team on 0870 803 3984.

If your order does not match your order please contact us so that we can arrange returning your products.

Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to delivery goods nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of Trusted Online or any agent acting on behalf of Trusted Online.

Unless specifically agreed, all invoices are payable immediately. Should different payment terms be agreed and the customer does not make full and final payment within those terms then Trusted Online reserves the right to pass this debt to a third party for collection. Should this debt be passed to a third party then any fees incurred will be passed on to the customer.

Whilst that we endeavour to stick to our quoted turnaround times please be aware that we are very rarely subject to unexpected events which may cause us deliver goods later than our quoted turnaround. Whilst we will try to let customers know if their goods may be late we can unfortuantely not offer refunds.